RESPONSIBLE GAMING

At Skycoins Responsible Gaming — The complete guide to safe gaming

Gaming should be a source of fun — not stress. Skycoins wants you to enjoy games safely, mindfully, and in control at all times. Build responsible gaming habits and don't let entertainment become a problem.

Important Warning: Gambling can lead to financial loss and mental health problems. Skycoins is for adults aged 18 and over only. Never bet with money you cannot afford to lose.

18+
Adults only
24/7
Support team active
Free
Self-Exclusion service
Instant
Limit setting in effect

Core Responsible Gaming Tools

Set betting limits

Set your own daily, weekly, or monthly deposit and betting limits. Once set, limits take effect immediately — any increase requires a 24-hour cooling period.

Session time control

Use the automatic alert or session-end feature after a set period of time. Extended play reduces focus and decision-making ability — take a break.

Self-Exclusion

Suspend your account temporarily or permanently. Activate Self-Exclusion for anywhere from 30 days to 5 years — during this period, login will be completely blocked.

Transaction history review

View your full betting and transaction history at any time. Understand your spending patterns and take action if needed.

Account Cooling-Off

Take a temporary break of 1 week to 1 month. During the cooling-off period, bonus and promotional offers will be automatically paused.

Expert support

Skycoins' trained support team is available 24/7. If you ever feel overwhelmed, reach out via live chat — your privacy is fully protected.

What does responsible gaming mean?

Responsible Gaming means enjoying games consciously and in a controlled way — keeping the fun in, and the harm out. Skycoins believes every player should stay aware of their financial limits and mental well-being.

Online betting and casino gaming are entertainment activities — not a source of income. Responsible gaming rests on three core principles: Awareness, setting limits, and seeking help in time.

When someone chases losses, plays in secret, or neglects family and work because of betting, it is no longer entertainment — it becomes a problem. The responsible gaming tools on Skycoins are built specifically to help you avoid that.

Keep in mind: Gaming on Skycoins is meant to be entertaining. Be prepared for losses, and treat any winnings as a bonus — not a reliable source of income.

Warning signs of problem gaming

If you notice any of the following signs in yourself or someone close to you, take it seriously and act quickly:

Placing more bets to try to recover lost money
Unable to pay bills or debts due to betting
Hiding gambling activity from family or friends
Feeling restless or irritable when unable to play
Neglecting work, family, or studies
Feeling like you cannot stop on your own
Borrowing money or dipping into savings to fund gaming
Gaming to cope with stress or depression
If more than two of these signs are present — Contact Skycoins support immediately or activate Self-Exclusion. Seeking help is not weakness; it takes real courage.

10 Golden Rules for Safe Gaming

  • Plan your budget in advance: Decide how much you are willing to spend before you start playing. Stop immediately once you reach that limit.
  • Stick to your time limits: Avoid playing for hours on end. Take a short break every 30–45 minutes.
  • Never bet on impulse: Do not place large bets out of anger or frustration after a loss. Make decisions with a clear head.
  • Do not play under the influence of alcohol or drugs: Making sound decisions becomes difficult in this state.
  • Set aside your winnings: After a win, do not stake it all again — put a portion aside.
  • Gaming is a small part of life: Family, work, and health always matter more than gaming.
  • Keep out of children's reach: Do not share your login details and do not play in front of children.
  • Understand the game before you play: Do not place large bets without knowing the rules — practice in free mode first.
  • Review your transactions regularly: Review your spending at least once a month.
  • Get help if you need it: Do not hide it if you are struggling — reach out to Skycoins support or a professional organization.

How do I activate Self-Exclusion?

If you feel gaming is getting out of control, activating Self-Exclusion is the most effective step you can take. On Skycoins, it is completely free and takes effect immediately.

1
Contact us via live chat or email

Contact the Skycoins support team to request self-exclusion. You are not required to provide a reason.

2
Choose a time limit

30 days, 3 months, 6 months, 1 year, or permanent — choose the duration that works for you.

3
Verify identity

Your account details will be verified for security purposes — this is a brief process.

4
Effective Immediately

Your account will be locked as soon as the request is processed. No promotional messages will be sent during this period.

5
Re-evaluate when the period ends

When the set period expires, your account does not reopen automatically — you will need to consciously submit a request to reactivate it.

Confidentiality guaranteed: All Self-Exclusion information is kept strictly confidential and is never shared with any third party.

Smart budget planning

Financial awareness is the most important aspect of responsible gaming. Below is a simple budgeting guide:

Monthly entertainment budget guide
Essential expenses (rent, food, bills)60–70%
Savings & investments15–20%
Entertainment (movies, restaurants, travel)10–15%
Gaming Budget (Maximum)5% or less

You should not spend more than 5% of your monthly income on gaming. If you are exceeding this, bring your limit down.

Take Action Now
Is my gaming still under control?

Ask yourself the questions below — and answer honestly:

Am I staying within my set budget?
Can I stop calmly when I lose?
Am I giving enough time to work and family?
Is gaming adding to my stress rather than relieving it?

If any answer is "no" — contact support.

Helpline
Skycoins Support: Live chat 24/7
Kaan Pete Roi (Bangladesh): Mental health helpline

Seeking help takes courage — do not wait, take action today.

Minor Protection

Skycoins strictly enforces an 18+ policy. Take the steps below to keep children and teenagers away from the platform:

  • Keep your login password completely hidden from children
  • Use parental control software on your devices
  • Do not access your account in front of children
  • If you have any concerns, contact support right away

Skycoins Responsible Gaming Tools

Skycoins offers multiple automated tools to keep your gaming experience fully under control. They are free to use at any time.

1
Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately; increasing it requires a 24-hour waiting period.

2
Loss limit

Betting will automatically stop once you reach a set loss amount. This is the most effective way to limit financial losses.

3
Session timer

Set popup alerts or automatic logout after a set time. Break the habit of playing for long stretches in one go.

4
Reality check

Pop-up messages appear at regular intervals reminding you how long you have been playing and how much you have won or lost.

5
Cooling-Off Period

Temporarily suspend your account for 1 week to 1 month. You will not receive any marketing messages during this time.

6
Permanent account closure

To permanently close your account, contact support. Once permanently closed, the ability to reopen it is very limited.

FAQs

Yes. You can still withdraw the balance in your account during Self-Exclusion. However, new deposits and betting will be completely disabled. Contact support to make a withdrawal.

Decreasing a limit takes effect immediately. However, increasing a limit requires a 24-hour cooling period — this rule helps prevent impulsive decisions.

Talk calmly and raise the issue without judgment. It is possible to request Self-Exclusion on their behalf through Skycoins support. Encourage them to seek professional mental health assistance.

A cooling-off is a temporary break (1 week–1 month) during which betting is paused but account access remains. Self-exclusion fully locks the account for a longer period (30 days–permanent).

No, all of Skycoins' responsible gaming tools are completely free. Self-exclusion, cooling-off, betting limits, and session timers — none of them carry any charge.

Absolutely not. Skycoins follows a strict age verification process. Registration is completely prohibited for anyone under 18. Any account suspected of being used by a minor is immediately investigated and suspended.
We Are Here for You

Skycoins is always ready to help with any responsible gaming questions or concerns.

Play Safe, Enjoy Responsibly

Register at Skycoins and enjoy safe entertainment using our responsible gaming tools. Download our app and play responsibly from anywhere.

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