Does Skycoins sell my personal data?

Never. Skycoins does not sell, rent, or trade your personal data to any third party. Data is shared only with partners who need it to deliver our services, and always under strict contractual obligations.

Will my data be deleted if I close my account?

After account closure, certain data must be retained for a defined period (5–7 years) in accordance with legal obligations. Once that period has elapsed, the data is securely deleted or anonymized.

How do I unsubscribe from promotional emails?

Click the "Unsubscribe" link at the bottom of any marketing email, or contact support to opt out of marketing communications. Please note that essential account notifications (transactions, security alerts) cannot be turned off.

Does Skycoins store my payment information?

Skycoins does not directly store full card numbers or bank account details. Payments are processed through secure third-party gateways. For bKash/Nagad numbers, only the information necessary to verify transactions is retained.

How do I get a copy of my data?

Email support@skycoins.net or send a request via live chat with the subject "Data Access Request". After identity verification, a copy of your data will typically be provided within 30 days.

skycoins | Privacy Policy and How We Keep Your Data Safe

1 Introduction

Skycoins (skycoins.net) is an internationally licensed online betting and gaming platform. We believe your personal data belongs to you — protecting it is our core responsibility.

This Privacy Policy is designed to inform Skycoins platform users about what data we collect, why we collect it, how we use it, and the steps we take to keep your information secure. By accessing skycoins.net or creating an account, you agree to this policy.

Skycoins' Privacy Policy is formulated in compliance with international data protection law (GDPR-aligned) and applicable legal frameworks in Bangladesh. This policy is written in Bengali — in the event of any ambiguity in translation, the Bengali version shall prevail.

            
            In brief: Skycoins never sells your data, does not share it with third parties without cause, and always upholds the highest security standards to protect your privacy.
          

2 What Data We Collect

Skycoins only collects data that is necessary to provide a safe and quality service. The types of data collected are detailed below:

Data Type	Example	Reason for collection
Identity Information	Full name, date of birth, national ID number	KYC Verification & Age Confirmation
Contact Information	Email, phone number, address	Account Management & Notifications
Financial Information	BKash/Nagad number, bank details	Deposit & Withdrawal Processing
Device Information	IP address, browser, operating system	Security Monitoring & Fraud Prevention
Transaction data	Bet history, deposit/withdrawal logs	Financial Records & Suspicious Activity Detection
Usage data	Page visits, session duration, click patterns	Service improvement and enhanced user experience

            
            Special Category Data: Skycoins never collects sensitive information such as religion, political views, ethnic identity, or health data. Please refrain from submitting any such information.
          

3 How Your Data Is Used

Skycoins uses collected data only for specific and legitimate purposes. The primary uses are outlined below:

Account Creation & Management: For account registration, login, password recovery, and account security.
Financial Transaction Processing: To process deposits, send withdrawals, and issue bonuses.
KYC & Identity Verification: To verify age, identity, and payment methods in order to prevent fraud.
Customer Support: To handle your complaints, queries, and support requests.
Promotional Communications: To send you bonuses, promotions, and updates with your consent (you can unsubscribe at any time).
Legal Compliance: To comply with Anti-Money Laundering (AML) regulations and meet regulatory requirements.
Service improvement: To analyze user behavior and improve platform performance.
Fraud & Cybersecurity: To detect unauthorized access, multiple accounts, and suspicious activity.

Skycoins will never use your data beyond the purposes stated above. You will be separately notified before your data is used for any new purpose.

4 Data Sharing & Disclosure

Skycoins never sells your personal data. However, limited information may be shared with trusted third parties in specific circumstances:

Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process deposits and withdrawals. Each of these providers operates under its own privacy policy.
KYC Verification Services: Approved third parties may be used for identity verification — always under strict contractual agreements.
Technology Infrastructure: Cloud hosting and database providers may process data, but solely on Skycoins' instructions.
Legal Requirements: Disclosing data in response to a court order, government investigation, or lawful request from a regulatory authority is a legal obligation.
Business transfers: In the event of an acquisition or merger, your data may be transferred to the new owner. You will be notified in advance.

            
            Our Commitment: Whenever Skycoins shares data with third parties, a Data Processing Agreement (DPA) or equivalent legal safeguard is always in place.
          

5 Cookies & Tracking Technologies

Skycoins uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

Essential Cookies: Required to maintain login sessions, verify security, and keep core features running. These cannot be disabled.
Performance Cookies: Analytics data is collected to understand which parts of the site are used most.
Functionality Cookies: Remembers your preferred language, timezone, and display settings.
Marketing cookies: To show you relevant promotions with your consent — you can opt out at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to not function properly.

6 Data Protection & Security Measures

Skycoins follows industry-leading standards to keep your data secure. Our security measures include:

256-bit SSL/TLS encryption: Top-grade encryption applied to all data transmissions from the moment you access the site.
Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
Real-time monitoring: Suspicious activity is detected and blocked in real time.
Data Minimization: Only the necessary data is collected, and it is automatically deleted after a defined retention period.
Staff Training: All Skycoins staff are trained in data protection and bound by confidentiality agreements.
Regular Security Audits: Our systems are regularly audited by independent third-party security experts.

            
            In the Event of a Data Breach: In the event of a data breach, the relevant regulatory authority will be notified within 72 hours, and affected users will be informed as soon as possible.
          

7 Your Data Rights

As a Skycoins user, you have certain fundamental rights over your personal data. These are outlined in detail below:

Right to Access

You have the right to know what data Skycoins holds about you and to receive a copy of it.

Right to Rectification

You may request corrections to inaccurate or outdated information at any time.

Right to Erasure

In certain circumstances, you may request the deletion of your data (legal limitations may apply).

Right to Restrict Processing

You have the right to request that we stop using your data for specific purposes.

Right to Data Portability

You have the right to receive your data in a machine-readable format and transfer it elsewhere.

Right to Object

You have the right to object to the use of your data for marketing or profiling purposes.

To exercise any of the rights listed above [email protected]Email us or reach out via live chat for support. Requests are typically responded to within 30 days.

8 Data Retention Period

Skycoins does not retain your data indefinitely. Each category of data is governed by a specific retention policy:

Account Information: Retained for the duration of account activity and for up to 5 years after account closure.
Financial Transaction Records: Retained for a minimum of 5 to 7 years as required by law.
KYC Verification Documents: Retained for up to 5 years after account closure (in accordance with AML regulations).
Cookies & Session Data: Deleted when the session ends, or within a maximum of 1 year.
Marketing communication logs: Deleted promptly after consent is withdrawn.
Support contact: Retained for up to 2 years after the issue is resolved.

Once the designated retention period ends, data is securely deleted or anonymized.

9 Protection of Minors

Skycoins strictly prohibits account registration or use of its services by anyone under 18. We do not knowingly collect any data from minors.

Age is verified at registration and reconfirmed during the KYC process.
If it is discovered that data has been collected from a minor, it will be deleted immediately and the account will be closed.
Parents or guardians may contact support to obtain information regarding a minor's account.

            
            18+ only: Skycoins is an adults-only platform. Please keep minors away from this site and use parental control software.
          

10 Privacy Policy Updates

Skycoins reserves the right to update this Privacy Policy as needed. Details on the nature and process of any changes are outlined below:

Minor Changes: Spelling corrections or clarifications — the date at the top of the page will be updated.
Material Changes: If our data usage or sharing practices change, you will receive at least 30 days' advance notice by email or through the platform.
Continued use of Skycoins after any changes have taken effect constitutes your acceptance of the updated policy.
If you do not agree to the updated policy, you will have the option to close your account.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to the Skycoins Data Privacy Team:

Email: [email protected]
Live chat: Click the chat icon at the bottom right of the platform (available 24/7).
Response time: 24–48 hours for general requests; up to 30 days for complex matters.

If your complaint remains unresolved, you have the right to file a complaint with the relevant data protection authority in your country.

Skycoins' Privacy Policy — The Complete Guide to Data Protection

Core Pillars of Privacy Protection

SSL Encryption

No Third-Party Data Sharing

Minimal Data Collection

Password Hashing

Your Controls

Change Notification

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